Help is built into the app.
Every bug report and every idea becomes a ticket, with the context we need already attached. You follow it, and you hear back when it ships. Looking for how things work? Read the docs.
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Open Help & Feedback
From Settings → Help & Feedback, the Help menu, or ⌘⇧H anywhere in Teserra.
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Say what happened
A bug or an idea, a title, a few lines. Attach a screenshot, or drop, paste ⌘V or pick up to five files: the item that misbehaves, a PDF, a capture from another app. The app version and your macOS version come along on their own; nothing from your library leaves unless you attach it.
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Follow your ticket
You get a ticket code right away. Licensed users receive an email when the fix or the feature ships, with the version that carries it.
Screen capture and macOS permissions
macOS says Teserra wants to “bypass the system private window picker”. Is that normal?
Yes. On macOS 15 and later, every app that captures an area, a window or a display with the standard APIs triggers this exact dialog the first time it captures. The wording is Apple's, and it refers to Apple's own sharing picker, the one you see in FaceTime, which cannot select an area of the screen. Click Allow. It is the same permission as the “Screen & System Audio Recording” switch in System Settings → Privacy & Security. Teserra only takes the screenshots you ask for, never video or audio, and nothing runs in the background.
macOS asks again whether Teserra may keep capturing my screen.
Also expected. macOS 15 periodically re-asks this for every app that does not use Apple's sharing picker, typically about once a month and after some system updates. Choose Continue to Allow and nothing changes.
I allowed the permission, but captures still fail.
Quit Teserra and open it again. macOS applies the Screen Recording permission at launch. The setup screen offers a Relaunch Teserra button for this, and Settings → Capture shows whether the permission is active.
System Settings opened as an empty grey panel, or said “Extension process exited”.
A macOS glitch in the Privacy & Security pane, not something Teserra did. Close System Settings and open it again: the Teserra switch is there, and if you had turned it on, it stayed on.
Not a user yet, or a question the app cannot answer?
Licenses, invoices, press, a partnership, or just a hello. This form lands in the same inbox as the tickets, and we answer by email.
Prefer email? [email protected]