SUPPORT

Help is built into the app.

Every bug report and every idea becomes a ticket, with the context we need already attached. You follow it, and you hear back when it ships.

01

Open Help & Feedback

From Settings → Help & Feedback, the Help menu, or ⌘⇧H anywhere in Teserra.

02

Say what happened

A bug or an idea, a title, a few lines. Attach a screenshot if it helps. The app version and your macOS version come along on their own, never your images.

03

Follow your ticket

You get a ticket code right away. Licensed users receive an email when the fix or the feature ships, with the version that carries it.

ANYTHING ELSE

Not a user yet, or a question the app cannot answer?

Licenses, invoices, press, a partnership, or just a hello. This form lands in the same inbox as the tickets, and we answer by email.

Prefer email? [email protected]